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File a Complaint about a vendor with the Better Business Bureau
Total posts: 245
Joined: 14 year(s) ago
Posted 11:32 PM Jul. 5, 2015

Get your Customer Service complaint resolved with the Better Business Bureau (BBB)

The Better Business Bureau (BBB) process begins by finding your local Better Business Bureau (BBB) branch for your city. This is an important step which will affect their ability to help you. You can search by City and State or Postal Code in both the United States and Canada. Once you've located the Better Business Bureau (BBB) office for your city, you'll likely be taken to a landing page with relevant consumer, business, and complaint related information.

When you select "file a complaint" or "start your complaint", you'll begin the lengthy 6 step, multi-question process of filing your detailed gripe. To be effective with the BBB, it's important that you take your time and supply all of the relevant details and information related the complaint that you're submitting. This will allow the Better Business Bureau to validate and take the issue to the right business, then begin the process of mediating. It's important that once your issue is submitted, you monitor for follow up from the business. Complaints that are ignored will likely be closed, so expect to be responsive.

The Best Way to File a BBB Complaint against a Business That’s Done Wrong

Have you recently had a disagreement with a business you’d like to report? The Better Business Bureau (BBB) helps consumers by offering them a safe place to report legitimate complaints against businesses who have wronged them during a transaction.

When it comes to filing a BBB complaint, it’s better to have all your ducks in a row with regard to communication, documentation, and follow up. This will help ensure your complaint is attributed to the right business, and it will also help to expedite the overall complaint procedure.

How to Prepare BBB Complaint Documentation

The BBB’s goal is to try and resolve any complaint filed with them. They work with both parties to attempt to reach fair ground between the business and the customer. With that in mind, here are some key guidelines to follow when filing a complaint with the BBB.

Before Filing a Complaint, Make Sure:

  • You’ve contacted the business at least once to try and resolve the issue directly.

  • You’ve kept track of the names of everyone you’ve spoken with and the dates you spoke to them. If possible, get everything in writing via email, PDF or Word documents.

  • Your complaint follows the Acceptable Guidelines and meets the listed criteria.

  • You know where the business you wish to file a complaint against is headquartered so you can file the complaint with the local BBB there.

  • You’ve edited your complaint exactly as you want it to read. A complaint cannot be changed once it has been submitted.

  • You refrain from including your own personal information, as copies of complaints are posted on many BBB’s local websites

  • You’re truthful about your experience with the business, and refrain from using profanity.

Once you file a complaint with the BBB, as long as it meets all the acceptable guidelines, your complaint will be forwarded to the business within 3 business days. The business is given 20 days to respond, and if they do, you will be given notice. If the business fails to respond within 20 days, you will be notified of that as well.

Filing Complaints against Out-Of-State Merchants

  • BBB keeps track of complaints by using the business’ zip code.

  • Every BBB handles complaints of businesses are located in their service area.

  • Zip codes help to ensure complaints are handled by the correct BBB office.

  • Once you find the zip code of the headquarters of the business you wish to file a complaint against, you can use the BBB Locator to find the appropriate BBB to file your claim with

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